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Universal Template

Note from the Founder

A highly personal email from the founder. Used to recover stalled leads or understand churn.

Subject: Quick question

Hi {{first_name}},

I'm the founder of {{company_name}}.

I noticed you signed up a while ago but haven't really gotten started yet. I'm not trying to sell you anything, but I'd love to learn: Was there something getting in your way?

Maybe the product was missing a feature, or perhaps it just wasn't the right time?

Even a one-sentence reply would be incredibly helpful for us to improve.

Thanks,
{{sender_name}}

Template Details

Recommended Timing7 days after inactivity
Preview TextI'd love your feedback

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