Privacy Policy
Last updated: January 2026
1. Introduction
Retake ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our abandoned cart recovery service.
2. Information We Collect
Account Information: Email address, name, and company name when you sign up.
Customer Data: When you integrate Retake, we process cart data, email addresses, and purchase information that your customers provide during checkout.
Usage Data: Analytics about how you use our dashboard, API calls, and email performance metrics.
3. Social Login Information
When you sign in using Google or GitHub, we receive basic profile information from these services:
- From Google: Your email address, name, and profile picture
- From GitHub: Your email address, name, username, and profile picture
We use this information solely for account creation and authentication. We do not access your Google Drive, Gmail, GitHub repositories, or any other private data from these services.
4. How We Use Your Information
- To provide and maintain our service
- To send recovery emails on your behalf to your customers
- To analyze and improve our service
- To communicate with you about your account
- To comply with legal obligations
5. Service Improvement
We use anonymized and aggregated data to improve our service—like understanding optimal email timing or which approaches work best. This helps us provide better results for all customers. We never sell your personal data or customer data to third parties.
6. Data Sharing
We share data only when necessary:
- Email Providers: To send emails using your configured provider
- Infrastructure: Cloud hosting and database services
- Legal Requirements: When required by law
7. Data Security
We implement industry-standard security measures including encryption of sensitive data, secure HTTPS connections, and regular security practices.
8. Your Rights
You have the right to access, correct, or delete your data. To exercise these rights, contact us at [email protected]
9. Email Unsubscribes
Every recovery email includes an unsubscribe link. When someone unsubscribes, we immediately stop sending them emails.
10. Data Retention
We retain your data for as long as your account is active. After account deletion, we remove your personal data within 30 days.
11. Contact Us
Questions? Reach out at [email protected]