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Saas Template

Payment Assistance

Triggered when a potential customer attempts to purchase but fails or abandons at the payment step.

Subject: Did something go wrong?

Hi {{first_name}},

I noticed you were trying to upgrade your account but didn't finish the process. I wanted to reach out and see if you experienced any technical issues?

Common reasons for this include:

  • The card being declined by the bank
  • A momentary internet connection blip
  • Validating the wrong billing address

You can try again with the link below, or if you continue to have trouble, just reply to this email and I'll look into it for you personally.

Try Payment Again

Best,
{{sender_name}}

Template Details

Recommended Timing30 minutes after failure
Preview TextWe noticed your order wasn't completed

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